Poor Call Connection

Incident Report for Attend Anywhere DWP

Resolved

This issue is not replicable on the new call screen. This incident is now closed.
Posted Jun 05, 2025 - 14:50 BST

Update

We have identified a fix and will shortly be released in our 2022r6.1 release. We hope to share a release date by Friday 5th August.
Posted Aug 03, 2022 - 10:32 BST

Investigating

"We have discovered an issue impacting some users with poor connections that leads to them being disconnected despite their connection having recovered. This can be resolved with a refresh and we are currently working on a hotfix for the issue."
Posted Jul 27, 2022 - 08:58 BST
This incident affected: API (example).